CSR/ESR customer and employee satisfaction research

PRODUCT CSR/ESR customer and employee satisfaction research

Net Promoter Score

The Net Promoter Score (NPS) is a simple yet powerful tool to measure customer satisfaction with a single question, and to provide an indication of the growth potential of your company or product. The NPS is an indicator of your customers' recommendation behavior. You get insight into how loyal your customers are. The goal: To establish a clear and easy-to-understand customer loyalty score that can be compared by time or between different sectors.

 

(KTO / MTO) customer and employee satisfaction research

Knowing what your customers experience when using services or products in your organization is crucial to continuously improve service. Loyal customers are becoming increasingly scarce because there is increasing choice and the distinctiveness becomes smaller as markets grow up. A bad customer experience can directly affect customer perception and this can spread online with unintended negative side effects. Customer perception is still influenced by the satisfaction of your employees. Recruiting and retaining motivated and qualified employees is crucial for organizations. Employees are at the heart of the company's success. As a management or board, you want to know and measure how people experience the total work experience and what the company is looking forward to in a positive sense and where improvements are desired.

2gather provides you with the tools to make your customers and employees feel comfortable. What do they experience as well and what is seen as a point of improvement.

The KTO / MTO is mobile-friendly and easy-to-use for the participants. You can determine the period and frequency that participants can provide feedback. 2gather delivers the results into a customized presentation based on the desired and correct graphs and views.

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